Support FAQ

Top 10 Tech Support FAQ

How can I have my district email/network password reset?

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. 

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

I cannot submit an on-line help ticket... How do I get support?

When you cannot submit an on-line help ticket for whatever reason (off site access, system down, computer down, no username, password issues, power outage, Internet outage, etc...) please CALL the Helpdesk at 516-488-5888 and verbally create your case and/or request support. 

How do I obtain my POWERTEACHER or POWERSCHOOL username and/or password or have my password reset?

Please contact Mr. Chris Brown, Administrator for Testing and Assessment at 631-348-4351 or email him at chbrown@centralislip.k12.ny.us

Note: Thinklink, Discovery Ed, PowerSchool, PowerTeacher, ScholarConnect (Formally ConnectEd) are all managed through Mr. Brown's office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How do I get technical support and assistance setting up for a workshop, PD Session/Training, webinar/webex, guest presenter, meeting or anything else requiring hardware support, media carts, cows, or wireless access?

Please request training and support in a Helpdesk ticket AT LEAST 4 DAYS PRIOR TO THE WORKSHOP. The more ADVANCE NOTICE (more than 1 week) the more the tech team can attempt to see to all of your needs When you request training and support your request will be handled by our training and support team who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I reset/obtain my username and/or password for MyLearningPlan?

All Main Office Secretaries and Building/Department Administrators can update/reset your username and/or password for MyLearningPlan.

 

Please speak to your Principal of Main Office Secretary for help with MyLearningPlan Credentials.

 

How do I obtain/reset my username/password training or support for IEP Direct?

Please contact the Special Education office at 631-348-5125.

Note: IEP Direct is managed through The Special Education office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How do I create a district webpage for my class, club, activity, ensemble, department, office, grade level, athletic team, or other webpage through the district webpage?

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I obtain support for Discovery Education and ThinkLink?

Please contact Mr. Chris Brown, Administrator for Testing and Assessment at 631-348-4351 or email him at chbrown@centralislip.k12.ny.us

Note: Thinklink, Discovery Ed, PowerSchool, PowerTeacher, ScholarConnect (Formally ConnectEd) are all managed through Mr. Brown's office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How can I get software I purchased installed on my district computer?

SOFTWARE THAT IS NOT PURCHASED DIRECTLY THROUGH THE I.T. OFFICE WILL NEVER BE INSTALLED. This includes software purchased on building budgets, classroom budgets, PTA budgets or any other budget.  Please refer to the annual "Allowed"/"Prohibited" I.T.purchases memo for additional information. ALL SOFTWARE PURCHASES ARE PROHIBITED. 

Please speak to your building principal or department administrator for additional clarification.

EXCEPTION: Software specifically named and purchased for specific students as indicated in their IEPas a direct result of a technology needs assessment. 

DISTRICT OWNED SOFTWARE: If your computer is missing a piece of district owned software please submit a Helpticket. 

How do I install the SmartBoard Notebook Software on my home or personal computer?

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

Hardware Support FAQ

How can I change the computer table configuration in my classroom, office or workspace?

The #1 Rule is that any computer table or desk can only be moved and reconfigured adjacent to the "network drop point" and the electrical outlet receptacle. At no time will a technician ever run any cable across walls, ceilings or floors.  

As long as the computer tables are adjacent to the "network jack" and electrical receptacle, the three usual configurations for the 5 computers 1 printer on three tables...

  1. Simple: All 5 along the wall in a straight line.
  2. The Island: tables facing each other and the third table perpendicular to the other two.
  3. The L: the tables for an "L" shape formation in the corner of the room.

Offices - same rules apply - only move to the "network drop" and electrical receptacle. 

If all above is followed then please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

District iPad, Laptop, Desktop, Printer - How do I get support on District Owned Hardware?

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS AN ON-LINE OR PHONE HELP TICKET. 

Personal iPad, Laptop, Computer, Printer, Misc Hardware - How do I get support on my personally owned hardware?

DISTRICT TECHNICIANS ARE STRICTLY PROHIBITED FROM PERFORMING ANY SUPPORT ON NON-DISTRICT HARDWARE (even if the personally owned hardware is for school use). ALL REQUESTS FOR SUPPORT, MAINTENANCE, INSTALLATIONS, ETC... ON ANY PERSONALLY OWNED HARDWARE WILL BE DENIED. 

EXCEPTION: Requests for access to the wireless network on a personally owned staff device will be supported by the technician team. For access to the wireless network (as available) please open a Helpdesk ticket. 

If you have any questions or concerns, please contact Mr. Voigt, Director of Instructional Technology. 

How do I get a new printer?

Most times the technician finds the faulty printer does NOT need to be replaced and only needs some tech support. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

The technician will alert Mr. Voigt if a replacement is necessary and/or available. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I get printer ink/toner?

Please speak to your main office and/or Principal. Toner/Ink is ordered through the main office and not through the I.T. Department. The main office will handle all ink/toner supply needs.

NOTE: The I.T. office nor the warehouse stocks printer ink or toner.

If after you receive you replacement supplies and you need help putting the supplies in the printer please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I get a replacement SMARTBoard Bulb?

Please speak to your main office and/or Principal. Replacement SMARTBoard Bulbs are ordered through the main office and not through the I.T. Department. The main office will handle all supply needs.

NOTE: The I.T. office nor the warehouse stock replacement SMARTBoard Bulbs.

After you receive your replacement SMARTBoard Bulb, please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. Only a technician can change the projector bulb!!! To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I clean the SMARTBoard Filter?

After you receive a Filter Error, please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. Only a technician can clean and change the projector filter!!! To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How do I get replacement headphones, microphones, earbuds?

Please speak to your main office and/or Principal. Replacement headphones, microphones, earbuds are ordered through the main office and not through the I.T. Department. The main office will handle all supply needs.

NOTE: The I.T. office nor the warehouse stock replacement headphones, microphones, earbuds, ink or toner.

If after you receive you replacement supplies and you need help deploying the  replacement headphones, microphones, earbuds, please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

Where do I get SMARTBoard Supplies (SMART Pens, SMART Eraser, SMART Pointer, SMART Projector Bulbs, SMART Projector Remotes)?

These supplies are not stocked by the Technicians or Technology Office.  These supplies are all obtained through the main office/Principal or Principal's Designee (Clerical or AP). 

NOTE: While purchased and supplied by the main office only a district technician should handle the bulb for the projector.  They are very sensitive and expensive. Mishandling could result in bulb damage and/or bulb life degradation. 

How do I get the old Wall Mounted Television and mount removed from my classroom?

Wall mounted Televisions and VCR/DVD players are Audio/Visual (A/V) and not instructional technology (IT). Please work through your building principal/maintenance procedures for the proper disposal.  Technicians nor my office have anything to do with the disposal, management, maintenance or A/V equipment. 

Specific Program Support FAQ

New Staff eMail/Network Accounts - How does a new staff member request a staff account and district email address?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

New Student Network Accounts - All 4th - 12th grade students have individual student accounts with individual mapped drives and computer settings. How do I add new students?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

Carousel (Indoor TV Message Boards and Outdoor LED Message boards) - How do I obtain a staff username/password and/or training/support?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

How do I use the on-line Outlook Web Access district email system?

Please request training and support in a Helpdesk ticket. When you request training and support your request will be handled by our training and support team who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

ConnectEd - why can I no longer use ConnectEd to send phone calls?

ConnectEd was replaced by the PowerSchool Embedded ScholarConnect. ConnectEd is no longer licensed to Central Islip for use. 

Please contact Mr. Chris Brown, Administrator for Testing and Assessment at 631-348-4351 or email him at chbrown@centralislip.k12.ny.us

Note: Thinklink, Discovery Ed, PowerSchool, PowerTeacher, ScholarConnect (Formally ConnectEd) are all managed through Mr. Brown's office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How do I access, request training/support for ScholarConnect (Formerly ConnectEd) our automated phone calling system?

Please contact Mr. Chris Brown, Administrator for Testing and Assessment at 631-348-4351 or email him at chbrown@centralislip.k12.ny.us

Note: Thinklink, Discovery Ed, PowerSchool, PowerTeacher, ScholarConnect (Formally ConnectEd) are all managed through Mr. Brown's office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How do I get support for Medicaid On-Line?

Please contact the Special Education office at 631-348-5125.

Note: IEP Direct is managed through The Special Education office and our district technicians nor district Helpdesk can help with any of these specific requests. 

How do I get support for the AESOP On-Line Sub Service System?

Please contact the Personnel office at 631-348-5003.

Note: AESOP is managed through the Personnel office and our district technicians nor district Helpdesk can help with any of these specific requests.

BTL Breakthrough to Literacy: Why can I no longer access or utilize BTL?

BTL or Breakthrough to Literacy was replaced with the new Journey's Core Reading Program. Please speak to your Principal for additional information. 

BTL was completely removed from all district computers and servers and is not longer licensed for use in Central Islip.

Journey's! ThinkCentral - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

GoMath! ThinkCentral - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

Castle Learning - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

ScholasticConnect, Scholastic Dashboard, Scholastic Achievement Manager (SAM) - How do I obtain/change staff/administrator username/password? How do I get training and/or usage support?

Please request all account creation/changes and/or support through a Helpdesk ticket.

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

Read180 - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

ReadAbout - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

System 44 - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

FasttMath - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

Math180 - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

Discovery Science Techbook - How do I obtain/change staff and/or student username/password? How do I get training and/or usage support? How do I add missing students to the system?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

  • When you request account creations you may be contacted by our account management technician for additional information and/or details.  The sooner the information is entered into the spreadsheet, the sooner accounts are created. 
  • When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

Flocabulary - How do I obtain a staff username/password and/or training/support?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE). 

Brain Pop - How do I obtain the district username/password and/or training/support?

Please request all account creation/changes and/or support through a Helpdesk ticket. 

When you request training and/or support your request will be handled by a training and support specialized technician who will contact you to schedule personal, hands-on, face:face training. 

Please submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4.

To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR USER ACCOUNT MANAGEMENT AND/OR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET (ON-LINE OR PHONE).

Ed-Data - How do I get my username/password, support or training for the Ed-Data Software service?

Please contact the Business office at 631-348-5209.

Note: Ed-Data is managed through the Business office and our district technicians nor district Helpdesk can help with any of these specific requests.

WinCap - How do I get my username/password, support, training or budget assistance in WinCap? How do I get Wincap installed on my computer?

INSTALLATION ONLY: For WinCap Program installation on any administrative, clerical or office district computer please submit Helpticket. You will need to be present with your username/password during the installation. Please ensure you receive your credential prior to requesting the installation. Process takes 5-10 minutes.

FOR EVERYTHING ELSE IN WINCAP (username/password reset, support, training, budget issues, budget access, etc...): Please contact the Business office at 631-348-5209.

Note: Ed-Data is managed through the Business office and our district technicians nor district Helpdesk can help with any of these specific requests.

Board Docs - How do I obtain/reset my username/password for BoardDocs?

Please contact the Superintendent's office at 631-348-5001.

Note: Board Docs is managed through the Superintendent's office and our district technicians nor district Helpdesk can help with any of these specific requests.

Eduware, Kuta Math, Testmaker, ExamGen - How do I get district owned/licensed test or worksheet makers on my district computer?

If you find you are miss specific district own software on district owned computer, please open a Helpticket with the exact title missing and exact computer for installation.  

Pease submit an on-line help ticket request or phone the Helpdesk at 516-488-5888 option 4. To submit an Helpticket please use the Staff Links menu above.

NOTE: On-Line Helpdesk submissions may only be submitted while on the district network.  If you are home or off the district network, or if the on-line system is down for any reason, please use the telephone option above. 

ALL REQUESTS FOR TECHNICAL SUPPORT MUST ORIGINATE AS A HELP TICKET. 

How can I sign up to receive Emergency Text Alerts to my Cell Phone?

http://cischools.org/emailsignup.cfm

My Learning Plan - Why are my course and conference requests not being routed to the correct approvers?

Please log into My Learning Plan and update your profile.  Your profile determines your approver.